Q: Do you ship internationally? / do you ship to my country?
A: Yes! We ship WORLDWIDE.
Q: How much is the shipping cost?
A: Shipping cost is determined by weight of package, which country to ship to, and method of shipping. You can use shipping calculator to find out how much the shipping cost will be for items you purchase before you check out.
Q: When will I receive my order?
A: All orders are normally shipped out within our 5 working days which exclude weekends. After your order is dispatched you can expect your order to arrive in following time depending on the shipping option you selected: E-packet 7 to 15 business days. Most packages sent by E-packet to most parts of the world, however sometimes it can take much longer because of custom delays, weather delays, natural disasters, and so on.
Q: My order still has not arrived. What's happening?
A: Occasionally the package does not arrive even after 15 business days or more. Sometimes it's lost on the way or it's kept at your local post office because for example the package does not fit in your mail box and it was taken back. Please contact us and we'll check that the address was correctly shown on the package. We advise you contact the local post office, often the package turns up soon after you contact them. If it still does not arrive, it may have been lost or stolen, if you had selected standard airmail we can not do anything about it, if you selected registered airmail we will request a package search request.